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The untapped potential of Operations-as-a-Service

The strategic imperative to drive down costs, increase agility and add new competitive advantages.


Operations-as-a-Service (OaaS) is the logical culmination of a set of business and technology trends – including business process outsourcing (BPO) services, analytics and cloud - that have been converging for several years, driving transformation and delivering business outcomes. This overall combination of proven business process management disciplines and intelligent, cloud-driven technologies is known as Operations-as-a-Service.

Fully-fledged Operations-as-a-Service (OaaS) is still quite new. In Australia and Asia Pacific, just 8 percent of organisations have implemented a core enterprise function under the OaaS model, but 62 percent see it as critical or absolutely critical for their organisation, and 46 percent plan to implement by mid-2017.

That's a revolution in waiting.


1Beware of the Smoke, Your Platform Is Burning, HfS, 2015


Russell Ives, managing director - Accenture Operations Australia and New Zealand, talks about the shift to Intelligent Operations As-a-Service.
“Shifting to as-a-service begins by identifying complex, poor-performing, manual processes to prioritise and focus investment where it will have the biggest impact.”

Benefits of Operations As a Service

  1. Plug in: Accessing services quickly—in days or weeks, not months. Modular design means companies can mobilise and then demobilise rapidly when necessary.

  2. Scalable: Ramping up and down to match actual business volume needs.

  3. Standardised: Moving to a shared services model to standardise and scale processes and delivery. Repeatability is achieved with a multi-client and multi-tenant model.

  4. Consumption based: Paying based on what is used rather than committing to services or functionality that may not be needed.

  5. Outcome oriented: Working as part of a relationship where both buyer and provider are committed to specified business outcomes.

  6. Vendor agnostic: Providing deep knowledge and experience across multiple provider offerings in order to assemble just the combination of solutions appropriate to the business and performance outcomes desired.

  7. Innovation enabled: Committing to ongoing innovations in business processes, infrastructure and applications.

  8. Future protected: Shielding the buyer from the potential disruption of upgrades and future change. Services are always up-to-date, and buyers have continuous access to innovation, scale and in-depth expertise.


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Russell Ives

Russell Ives


Managing Director 

Accenture Operations Lead
Australia & New Zealand

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