Operations-as-a-Service (OaaS) is the logical culmination of a set of business and technology trends – including business process outsourcing (BPO) services, analytics and cloud - that have been converging for several years, driving transformation and delivering business outcomes. This overall combination of proven business process management disciplines and intelligent, cloud-driven technologies is known as Operations-as-a-Service.
Fully-fledged Operations-as-a-Service (OaaS) is still quite new. In Australia and Asia Pacific, just 8 percent of organisations have implemented a core enterprise function under the OaaS model, but 62 percent see it as critical or absolutely critical for their organisation, and 46 percent plan to implement by mid-2017.
That's a revolution in waiting.
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1Beware of the Smoke, Your Platform Is Burning, HfS, 2015