How can human services leaders accelerate progress toward social change? It’s a key question for organizations throughout the sector. And at the 2015 Human Services Summit, participants focused on identifying the answer. Supported by Accenture, the Summit brought together human services organizations from around the world, leaders from the American Public Human Services Association and academics.
Innovation was a central theme. Many organizations are attempting to transition from legacy systems to more user-friendly technologies. It’s a challenging but essential journey. Traditional, siloed systems stand in the way of transparency, self-service and caseworker efficiency – all must-have qualities in the drive toward improved human services outcomes.
Discussion centered on developing the skills needed to enroll a new generation of employees, adapt to and internalize change, and sustain incremental innovation over time. The Human Services Value Curve provided the framework for this critical agenda. Developed by Leadership for a Networked World, this provides a map for tracking progress toward a ‘Generative Business Model’ built on seamless collaboration and coordination across health, human and social services.