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Design and Innovation Trends 2015

The 2015 Annual Trends report from Fjord, Design and Innovation from Accenture Interactive, highlights 9 trends that will impact service design in the coming year.

Nine Trends for 2015

9 Service Design and Innovation Trends

As we transition to an increasingly connected world, Fjord’s insights reveal that the digital winners in 2015 will be those companies that work out how to deliver on ambition and how to design in order to “manage the gaps” in consumer experience between physical and digital channels and across services, devices and places.


Design and Innovation Webcast
On January 7, 2015 we held a live webcast discussion on the 9 Trends with Mark Curtis (@FjordMark), John Oswald (@guehenno) , hosted by Mark Sherwin (@MarkDSherwin). Watch the replay here: