Mind the gap. Why is the gap between physical and online space a challenge for retailers?
Using a customer’s journey to spark new service offerings. Are retailers engaging their customers at every stage?
More physical actions and items will become data driven services. Can retailers exploit data to become digital disrupters?
Commerce and messaging combine for payments and shopping. Can retailers keep in step with customers who jump directly to mobile and social channels?
Be effortless. Be seamless. Nearables, wearables, the Internet of Things. How do retailers create an ecosystem for seamless customer interaction?
The sixth sense. Retailers need to be more predictive to deliver what customers really want.