Human services agencies are struggling to help children get the support they need. Caseloads and regulatory complexity are on the rise, while availability of skilled caseworkers and funding are in decline. What’s more, legacy child support systems across the US are characterized by ageing technologies, siloed functions, high levels of manual intervention and poor visibility into performance. For many agencies, technology transformation is an urgent necessity.
The Foundation for Accenture Child Support Enforcement Solutions (FACSES) is purpose-built to help agencies overcome this challenge. A repository of proven, configurable and certified Child Support Enforcement (CSE) application components, FACSES speeds implementation and lowers implementation risk. It serves as a reliable and extensible application foundation that can address all current and future growth needs.
FACSES minimizes the administrative burden for caseworkers and boosts their productivity through real-time case management and automation. Thanks to its open, standards-based architecture, it is easy to upgrade and refine, and can integrate with other systems and software products. The solution’s patented, award-winning, citizen self-service portal also enhances customer engagement.