Getting robots right

How to avoid the SIX most damaging mistakes in scaling-up Robotic Process Automation

Robotic Process Automation

Australian organisations are increasingly turning to Robotic Process Automation (RPA) to improve operational efficiency, productivity, quality and customer satisfaction. It is part of a wider move towards automation—here and around the globe—with 54 percent of Australian organisations reporting cost savings (of 15 percent or more) from automating systems and processes over the past two years.

Yet RPA remains misunderstood. While most now know that software robots do not come with hydraulic arms and rubber tracks—and while many have dipped a toe with trials and tests—few have experience building large-scale, organisation-wide RPA capabilities. As a result, Australian organisations remain vulnerable to costly mistakes in striving to realise the major transformational benefits of RPA.

This Report puts the spotlight on the six biggest mistakes that companies make in expanding automation programs, highlighting several practices that can help organisations get large-scale RPA right first time.


Success in RPA

Avoiding the six mistakes is about getting pre-implementation expectations and strategy correct, putting in strong governance of RPA across the organisation and ensuring ongoing monitoring, maintenance and improvement. These imperatives are underpinned with five critical success factors:

  1. The Automation Centre of Excellence

  2. Right Tooling

  3. Structuring the Infrastructure

  4. Robot Risk Control

  5. Operating Governance


What is Robotic Process Automation

WHAT is Robotic Process Automation?

Robotic Process Automation (RPA) uses software to complete repetitive, structured, rules-based tasks to automate business processes at scale. In many ways, RPA is the office-based equivalent of production-line robots. RPA is part of an automation continuum that starts with simple, local tasks and scales up to enterprise-wide, intelligent automation, driven by machine learning and artificial intelligence.

WHERE can you use RPA?

RPA is used to process transactions, manipulate data, trigger responses and communicate with other digital systems. It is ideal for activities involving repetitive, non-subjective, high-volume manual tasks.

WHY implement RPA?

There are seven powerful benefits of Robotic Process Automation:

  1. Accuracy

  2. Speed

  3. Service Continuity

  4. Cost Efficiency

  5. Ease-of-use

  6. Agility

  7. Scaling