Australian organisations are increasingly turning to Robotic Process Automation (RPA) to improve operational efficiency, productivity, quality and customer satisfaction. It is part of a wider move towards automation—here and around the globe—with 54 percent of Australian organisations reporting cost savings (of 15 percent or more) from automating systems and processes over the past two years.
Yet RPA remains misunderstood. While most now know that software robots do not come with hydraulic arms and rubber tracks—and while many have dipped a toe with trials and tests—few have experience building large-scale, organisation-wide RPA capabilities. As a result, Australian organisations remain vulnerable to costly mistakes in striving to realise the major transformational benefits of RPA.
This Report puts the spotlight on the six biggest mistakes that companies make in expanding automation programs, highlighting several practices that can help organisations get large-scale RPA right first time.
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