Governments and their agencies are under pressure – from citizens, businesses and from within – to transform public services. Many are moving to digital channels as a way of increasing speed and efficiency while lowering costs.
However, public service leaders are finding that as they move further into the digital age they need to orientate their entire organisations around their end users, or else their investments in digital are likely to fail. This is why leading agencies are turning to design-led innovation, or design-thinking.
To learn more, download ‘re-designing government innovation: Why digital government transformation must be design-led, not technology-led’
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