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Public service analytics

Find out how to take public service big data off the bench and into the game.


With growing pressure from citizens, shrinking budgets, and more and more data, public service leaders are looking to drive productivity and unleash higher performance through analytics—delivering public service for the future.

The potential for big data to become a serious player will remain untapped without the correct planning and actions from the top. Public service leaders must adopt an enterprise-wide strategy and practical structures to build talent, gain investment and engage users if they are to improve transparency, reduce costs and deliver more insight driven services.

To succeed, leaders must consider the challenges they face and identify the specific outcomes they require.


Demand for analytics expertise is high today, creating a war for talent. Accenture estimates that in 2015, the United States will generate 44 percent of the global demand for analytics jobs, but only 23 percent of the workforce supply.

For agencies with tight budgets, it’s imperative that they demonstrate the return on investment (ROI) of analytics programs. Programs are likely to fail without a clear business focus.

Even governments that understand the potential of analytics require leadership to demonstrate that potential and drive internal adoption. Instead of thinking, ”If we build it, they will come,” public service leaders must act to increase analytics uptake and understanding among their teams.


Public service leaders must tackle three major challenges if they are to get analytics off the bench and into the game:

  • Determine the right talent

  • Create a clear business need to apply analytics

  • Assure organizational take-up of analytics


Download infographicDOWNLOAD THE INFOGRAPHIC [PDF, 121KB]


Scott Pattison, Executive Director, National Association of State Budget Officers talks about the latest trends in State budgeting.

State Governments and their budget departments are increasingly using technology to measure program performance, make the budget process more transparent and to engage with their citizens. Watch the video to find out more.

Scott Pattison, Executive Director, National Association of State Budget Officers talks about the rise of big data and how it is helping to prioritize state government spending.

Watch the video.

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