Person-centred segmentation for a better healthcare system
PERSON-CENTRED SEGMENTATION FOR A BETTER HEALTHCARE SYSTEM
Redesign Health Insurance
Ten percent of the Australian health insurance market is churning annually. Our research indicates a core determinant of switching behaviour (apart from policy costs), is the accessibility of digital offerings made available by competing healthcare insurance organisations.
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Analysing patient attitudes and behaviours in Australian healthcare
How could person-centred patient segmentation in the Australian healthcare system improve outcomes, efficiency and patient satisfaction? This research polls over 2,000 Australians, and interrogates healthcare engagement, organisational trust, independence, data-sharing and innovation, while trying to understand how they are influenced by attitudes to change, technology, privacy and socio-economic issues.
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MEET THE SEVEN TYPES OF AUSTRALIAN PATIENTS
Who are “Hip Pip”, “Fit Fu” and “Busy Lizzy”? Meet the health consumer personas (segments) in this report, who emerged from a multivariate analysis of the responses provided to 45 statement-agreement questions from the survey.
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TECHNOLOGY CONFIDENCE AND ATTITUDES TO CHANGE
One of the most radical differentiators between the personas is in their attitudes to new technology and online services. In particular, individuals in the 20-29 age group (Hip Pip and Busy Lizzy) like the idea of more digital interaction with their health providers far more than the average Australian does.
“Australian health insurance shrinking, 20-29 age group contributes 77% of the decrease”
REDUCE PATIENT CHURN
Want to know what new perspectives on demographic segmentation in Australian healthcare are revealed by patient attitudes and behaviours? Whether it’s technology, privacy, trust, or consumer-centricity…
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AUTHOR
NEW ZEALAND’S PERSON-CENTRED PATH TO DIGITAL HEALTHCARE
New Zealand’s national health strategy is being guided by the Ministry of Health’s Digital Health 2020 plan. It will guide the key technology investments in the health and disability sector and drive the evolution of policy and funding frameworks in the years to 2020.
NEW ZEALANDERS WANT ACCESS TO ALL THEIR HEALTH DATA
This Accenture survey indicated that nearly four out of five New Zealanders want unrestricted access to their medical records, and two in five (40 percent) say they lack sufficient control over their health data.
THE ROLE OF TRUST IN DIGITAL HEALTH SERVICES
User trust is gained by understanding user problems, abilities and needs – particularly when it comes to EHR where the system is only worth using if a critical mass of patients and health providers buy in.
THE VALUE AND LIMITATIONS OF DEMOGRAPHICS
Learn why, when it comes to digital health services, older New Zealanders are more vigilant but less secretive, while under 40s are less vigilant but more secretive, and how they are likely to be important drivers of consumer decisions with respect to digital health.
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