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LATEST THINKING


OVERVIEW

The retail and consumer goods industries will change more in the next 10 years than they have over the past 40. One primary force is responsible—digitalization—and it has already begun.

As you read this, a digital wave is underway that could bring a cumulative AU$3.94 trillion in operating profits by 2025 for the retail industry. Accenture Strategy sees four main drivers of success—actions leading companies can take-- through 2025 that are critical for consumer companies. All are powered by digital, the key tool industry leaders will use to transform themselves for the next decade and beyond.

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50%

Half of Australian consumers say they would allow home sensors to automatically order household goods.


KEY FINDINGS

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Four business models shaping the future of digital commerce


The sharing economy enables the new-generation rental market

Convenience and experience over ownership are attractive to 36% of Australian consumers.


The replenishment economy offers automatic reordering and delivery options

Almost half Australian consumers would consider auto-replenishment for various household goods.


The personalisation economy allows curated products individually tailored

‘Surprise Me’ subscriptions are a drawcard for 31% of Australian consumers.


The services economy eases the workload

The convenience of a ‘Do it for me’ subscription appeals to 33% of Australian consumers for various every-day activities.

RECOMMENDATIONS

Leaders are already using digital technologies to meet rapidly changing market needs. From developing platform-based ecosystem to better utilizing advanced data science, retailers are changing their business to become more competitive in the digital age.

Shaping the Future of Retail for Consumer Industries
To learn more in-depth about actions you can take today, please check out Accenture’s paper, written in conjunction with the World Economic Forum: “Shaping the Future of Retail for Consumer Industries.”

Turning up the digital dial now—focusing on the four areas we have discussed—could put your firm on the path to realizing its share of the trillions of consumer dollars at stake.

LEARN MORE ABOUT ACCENTURE STRATEGY

THE DIGITAL FUTURE

To discover more about the potential value your company could gain from digitalization, click to watch the videos featuring Chris Donnelly, senior managing director in Accenture Strategy Retail and Oliver Wright, managing director in Accenture Strategy Consumer Goods & Services.

Reinventing the purchasing experience

AUTHORS

Chris Donnelly

Chris Donnelly

Senior Managing Director,

Accenture Strategy, Retail

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Mail to Chris Donnelly. This opens a new window.
Oliver Wright

Oliver Wright

Managing Director, Accenture Strategy,

Consumer Goods & Services

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