Public sector leaders are under pressure to develop new approaches to service design and delivery in response to shrinking budgets and increased demand for more and better services.
At Accenture, we believe Australia’s public sector should make a fundamental shift from public management to public entrepreneurship if they are to deliver better services for the future. This would require enhancing procurement, improving access to government data, making greater use of technology and increasing the diversity of new public service models.
To achieve these changes, public sector organisations should focus on their core missions and encourage contestability for all other services. This means adopting leading practices from – and looking for opportunities to collaborate with – the private and not-for-profit sectors. It means being innovative, willing to take risks and prepared to experiment with unorthodox solutions. In many cases, it would involve changing an organisation’s culture so it encourages and accepts trial and error.