Meet the public service growth hackers

Starting, growing and closing a business can be a difficult time for anyone. As business owners go through these critical periods of change, they will access government services to stay compliant and gain support. Managing these ‘corporate formalities’, such as securing permits, licenses, grants and tax credits, is vital to running a business legally and effectively. Citizens expect the experience to be quick, easy and digital.

In the race for sustainable economic growth, regulatory and licensing agencies must embrace digital to become public service ‘growth hackers’. They need to become more proactive partners focused on the success of their business community—while still protecting public welfare—delivering public service for the future.

One-stop shops
All six countries studied have centralised websites, but half of them are still looking digital instead of being digital. The experience of business users varies greatly—from advanced online business portals that act as genuine one-stop shops, to digital link libraries that simply point users to other parts of government.

Mobility
Agencies responsible for corporate formalities have not fully embraced the possibilities of mobility. While three out of the six countries studied offer a mobile application, only one offers direct access to government services.

Open data
Four of the countries studied have already opened access to business registration data (or plan to do so).

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