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It takes between eight and 10 years to design, manufacture and deliver an aircraft that will have a lifetime of 20 to 40 years. During its service, aircraft operating costs may reach more than four times the original purchase price. Little wonder then that aerospace manufacturers and maintenance, repair and overhaul (MRO) operators are looking at opportunities to grow their revenue from in-services support.
But how do in-service support models work, and what strategies and challenges need to be taken into consideration? This paper, adapted from a timely Accenture executive survey, takes an in-depth look.
Accenture commissioned an executive survey to identify the opportunities and challenges of existing and new in-service support models. The angle we took was to interview both support providers (OEMs and MRO) and their customers (airlines), and mirror their perceptions and expectations.
This paper examines for the first time how views of in-service support align, where they diverge, and the challenges that providers face to meet their customers’ requirements and build a winning competitive proposition for the long term.