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Making processess smarter

INTELLIGENT AUTOMATION: THE NEXT STEP IN THE BUSINESS PROCESS TRANSFORMATION JOURNEY

Automation is a hot topic in financial services today, having proven itself as an operational efficiency driver—freeing up human resources to take on more strategic roles. Because financial services is such a highly regulated industry, automation can be transformational in addressing significant demands for auditability, security, data quality and operational resilience.

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THE “WHAT” AND “WHY” OF IA

The what and why of IA

As technology becomes more sophisticated, automated processes—when implemented correctly—show great promise for delivering new business solutions and generating even greater benefits to financial firms. In the simplest terms, IA is the automation of a repeatable process, but through an intelligent system. It’s the logical next step in transforming manual, time‑consuming and cost‑heavy activities to become more streamlined, cost‑efficient and productive.

THE IA TECHNOLOGY LANDSCAPE

Before deciding how to make your firm’s automated processes more intelligent, it’s important you have a basic understanding of the IA technology landscape—which is best viewed on a spectrum ranging from less sophisticated to more advanced.

Intelligent Process Automation Technologies

Spectrum of intelligence

Robotic Process Automation

Robotic Process Automation

Automating scripts to execute machine-to-machine tasks

Streamlining end-to-end processes such as data entry

Robotic Process Automation

Natural Language Generation

Automating the translation of data to language

Scaling content creation and report replication

Robotic Process Automation

Advanced Natural Language Generation

Automating the analytical and reporting capabilities of a top-tier analyst

Augmenting human knowledge and skills with intelligent narratives

HOW TO START YOUR IA JOURNEY TO BUSINESS PROCESS TRANSFORMATION

Here are three suggestions for incorporating IA as a valuable part of your operations:

  1. Start with a small business use case to establish a quick win, then build on that success.
  2. Make sure to assemble the right team, composed of both business subject matter specialists and technologists.
  3. Begin the design process with the end state in mind by creating a reverse timeline. Make the starting point achieving the desired business value, then work your way backward to implementation.
READ MAKING PROCESSES SMARTER [PDF]

CONNECT WITH US

Tommy Marshall

Tommy Marshall

Managing Director, Accenture Financial Services Technology Advisory

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Kyle Kamka

Kyle Kamka

Manager, Accenture Financial Services Technology Advisory

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Todd Pingaro

Todd Pingaro

Managing Director, Accenture Financial Services Technology Advisory

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