About the book

Why and how the healthcare industry is changing so rapidly
The collective throw-weight of policy changes, technological advances and structural shifts has primed the healthcare industry for upheaval, disruption and incredible opportunity to advance the standard of care worldwide.

Strategic choices no life sciences company can avoid
To thrive in the emerging healthcare ecosystem, senior leaders will need to: clarify their company’s market positioning regarding patient outcomes and value to the healthcare system; define the differentiating capabilities necessary to deliver on those goals; and create a high-performance enterprise of partners, collaborators and talent.

The question is: How can your company adapt to and help define this new healthcare era?


Emerging models

Four new business models are emerging in pharmaceuticals and medical devices; companies with roots in other industries are crossing into the healthcare market; and entrepreneurs are coming on scene, powered by digital technologies and motivated by the promise of growth, profit and bragging rights for expanding the definition of “care.”

Lean Innovators
Around the Patient
Value Innovators

New Health Digitals



Watch this video to hear Anne O’Riordan and Jeff Elton describe the four business models presented in Healthcare Disrupted.

These new business models demand unprecedented collaboration in the field.
Regardless of business model choice, all new healthcare business and operating models must rapidly embrace new technologies that are fundamentally collaborative. Building ecosystems of value-enabling partnerships is a strategic and operating imperative. The catch is that the nature of collaboration in this context breaks new ground for many businesses in the sector.


Author Q&A

Healthcare Disrupted authors Jeff Elton and Anne O’Riordan sit down to answer relevant questions on changes affecting collaboration, talent, new entrants, patient services, sales and marketing, and R&D.

  • Collaboration
  • Patient Services
  • Research and Development
  • Talent
  • New Entrants
  • Sales and Marketing
  • Forces Driving Change


View our presentation to learn more about how this shift from volume to value implies new roles in the healthcare ecosystem value chain.

Healthcare Disrupted: Next Generation Business Models and Strategies for Life Sciences from Accenture

Making it happen

Talent strategy in the New Healthcare Ecosystem
People will be the biggest advantage for (or the greatest impediment to) a company’s ability to excel in a quickly evolving industry. But recruiting the right mix of new skills and mindsets—and managing performance—won’t be easy in this context. The success of any company’s journey to become value-centric rests on its ability to align employee mindsets, norms, behaviors and empathies to the patient, while compelling them to persistently drive value for the health system overall.

How will your company lead in the New Age of Healthcare?
We are at the confluence of enormous change and the emergence of new business models that will disrupt the legacy healthcare institutions, companies and leaders of the last decades. It will take courage to reshape responsibly. But we have a chance to shape the future, rather than be shaped by it. Some of this shaping is for policy makers and governments to create rules of engagement that allow alternative approaches to emerge and innovations to flourish.

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The authors