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Enabling agility

A roadmap for successful claims system transformation

Customers expect timely, transparent service—through the channels of their choosing—and clearly have no qualms switching providers if they do not receive it. But long-term profitability depends not just on addressing customer expectations today. It also requires the agility required to respond to changes in the future.

Despite this, some insurers are reluctant to implement a new claims system. Cost and complexity are some of the main concerns. The truth is, claims core-platform transformation need not be prohibitively expensive or painful. Regardless of size, budget or ambition, this transformation is within the reach of every insurer.

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