The allure of digital has persuaded many companies to invest heavily in adopting digital technologies to reduce costs and fuel growth. Digital can accelerate and automate complex business processes, and significantly transform the customer value chain.
But it seems the majority of companies have not achieved this value proposition. Only 36 percent strongly agree their business sustains the benefit of cost reduction programs, and only 24 percent report their company consistently delivers on strategies that drive value and create competitive advantage for the organization.
While digital has helped business leaders reduce costs, it has not delivered the growth that many anticipated.READ REPORT [PDF]