In the current banking climate, digital banking is an option banks simply cannot ignore. But integrating digital and physical channels within new operating models will not be easy, particularly when aging legacy and highly-entangled systems stand in the way. Success requires a new perspective of information technology (IT)—one that guides banks toward an agile, digital, legacy-light and dynamic IT function.
Accenture’s new blueprint recommends four steps banks can take to implement the eight components necessary for transformation into an Everyday Bank. By centering on customer engagement and facilitating a broader customer ecosystem of providers, an Everyday Bank can expect five to 10 times the number of customer interactions compared to traditional banks, along with valuable opportunities to satisfy changing customer demands, protect their turf, expand their footprint and grow their business.