Opportunity. To realize it in 2020, banks must choose the banking business model that is right for them. There are many options, and banks can adopt one overall model or different models for different business units.
Convergent disruption is changing banking—and today’s institutions must find tomorrow’s true north. Most traditional full-service banks will retain this business model, with different degrees of success, while others will become digital full-service banks, big box banks or niche digital providers.
This banking business model evolution will be about action—not absolutes—because every bank has its own path ahead. The rationale and preference for particular business models will vary, by bank and even by business units at the same bank.