Cities are evolving quickly as they battle for investment and talent in a global economy that is reorienting itself around digital. New technologies are changing the way that private and public organisations interact with consumers and citizens. The key for cities is to understand that people must be at the heart of this change, and that their digital future must be built upon this cornerstone. By following the steps outlined in this paper, city leaders can prepare their cities for the digital age—delivering public service for the future.
Building the foundation
Rather than continuing efforts in the same way as the last 10 years, plan for the future by building a scalable technical infrastructure and an organisational structure that lends itself to a digital future, including freeing up digital resources to citizens.
Innovate and adapt
Improve analytical abilities to support new modes of stakeholder engagement and personalised service delivery that offer citizens seamless user experiences.
Lead as a model digital city
The outstanding cities of the future will harness digital technology to improve engagement between stakeholders and city leaders, to manage their assets in a smarter way, and to create further innovative solutions to improve the lives of citizens.
Find out recommendations for each trend highlighted in this report by downloading the pdf.