Technology Vision 2018
A border services perspective on the Accenture Technology Vision 2018
82 percent of public service business and IT executives surveyed agree that through technology, organisations are weaving themselves seamlessly into the fabric of how people live today.
Savvy border services organisations are realising that this level of connection and this degree of trust will require a new type of relationship, based not only on the products and services they provide, but its goals and values.
By recognising the impact Artificial Intelligence (AI) now has in society, and raising it accordingly, border agencies can create a collaborative and powerful new member of the workforce. Whether that is the processing of migrants and asylum seekers or advanced risk checking of shipments crossing the border, AI will be a key collaborator in the future border agency.
That collaboration will be most successful if agencies ensure there are ways of understanding an AI system's outputs, whether by customers and employees, or other artificially intelligent systems. Border agencies must therefore think carefully about apportioning responsibility and liability for AI's actions.
Forays into Extended Reality (XR) are solving a tactical pain point that border agencies share: distance. Border agencies have been built around the most basic and intractable principle of "needed here, but exists there."
XR is removing the hurdle of distance, increasing access to people, information, and experiences. For border agencies that could mean a fully automated border where immigration checks for passengers or inspection of goods can be performed centrally by skilled officers, with physical intervention at the border point only seldom required. XR also transforms how training is conducted and creates possibilities for new ways to visualise data and discover new insights.
As XR becomes pervasive, immersive experiences will eliminate the most important distance of all: the distance between where border organisations are today and where they want to be in the future.
While border agencies are more data-driven than ever, inaccurate and manipulated information threatens to compromise the insights that agencies rely on to plan, operate, and grow. Data is the lifeblood for digital border agencies, fuelling complex business decisions that drive sustained growth and outcomes. Ensuring the veracity of this data, then, becomes a cornerstone of strong leadership.
Every border agency must build a "data intelligence" practice, embedding and enforcing data integrity and security throughout the organisation, while adapting existing investments in cybersecurity and data science to address data veracity issues.
Tomorrow's leading border agencies will be those that enable partnerships across their complex ecosystem through technology today.
To build a strong foundation for technology-based partnerships, border agencies must consider adopting microservices architectures and using blockchain and smart contracts. Those agencies that invest in these changes today will redefine how they operate in the future.
Border agencies will be challenged to maintain a higher volume of partnerships than ever before, and even rapidly pivot between partners, without sacrificing the integrity or security of their products and services. Blockchain will address this complexity by acting as a surrogate for trusted relationships.
Robotics, immersive reality, artificial intelligence and connected devices are bringing a new level of technological sophistication to the physical border. The next generation of intelligent solutions are moving into physical environments, and key strategies ride on pushing intelligence into the physical world.
Border agencies need to extend their infrastructures to reach into the dynamic physical environments they want to serve to create truly intelligent environments that ensure a seamless experience for passengers and trade at the border.
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