Across all industries, new technologies have changed the way that businesses interact with their customers. Insurance is no exception. As part of the Accenture Claims Customer Survey, we explored the role that social media and apps play in the claims experience.
In this video blog post—the fourth of six in this series—Michael Costonis, Accenture Global Insurance Claims Lead, examines how insurance customers are using social media and apps, and what that means for insurers.
Accenture Digital Insurer Blog: Why Claims Service Matters, Part One | Customer Satisfaction—Video