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One consequence of our 24/7 world is that customers expect to be able to contact their insurer and access information at all times, and through their channel of choice. But when it comes to claims, which channels are preferred over others?
In this video blog post—the third of six in this series—Michael Costonis, Accenture Global Insurance Claims Lead, looks at customers’ channel choices during the claims process and what it means for insurers.
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Accenture Digital Insurer Blog: Why Claims Service Matters, Part One | Customer Satisfaction—Video
Accenture Digital Insurer Blog: Why Claims Service Matters, Part Two | Switching Economy—Video
Accenture Digital Insurer Blog: Why Claims Service Matters, Part Four | Social Media & Apps—Video
Accenture Digital Insurer Blog: Why Claims Service Matters, Part Five | Fraud—Video
Accenture Digital Insurer Blog: Why Claims Service Matters, Part Six | Recommendations—Video
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