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Accenture digital insurer blog: Why claims service matters, part three | Channel preferences—Video

For an Accenture global study, we asked insurance policyholders which channels they prefer to use during the claims process. In this video blog, Accenture’s Michael Costonis shares the key findings.
 

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One consequence of our 24/7 world is that customers expect to be able to contact their insurer and access information at all times, and through their channel of choice. But when it comes to claims, which channels are preferred over others?

In this video blog post—the third of six in this series—Michael Costonis, Accenture Global Insurance Claims Lead, looks at customers’ channel choices during the claims process and what it means for insurers.

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