Jean-Pierre Stephan is the lead of Accenture’s Digital Health Front Office and Customers & Channels offerings, serving health insurers, providers, and pharmacy benefit managers, transforming the functions of product, marketing, sales, and service. He is responsible for Accenture’s Consulting resources in this practice and developing our industry thought leadership, solutions, and alliances.
Jean-Pierre is passionate about dramatically improving the way individuals experience health and healthcare. His experience includes 19 years of healthcare and customer relationship management helping clients define customer strategies, design differentiated customer experiences, select leading solutions, develop and implement advanced customer capabilities, and run digital and customer services. These experiences have included leading large multi-year customer transformations in healthcare to drive growth, loyalty, and efficient operations.
Jean-Pierre resides in the Pittsburgh area with his wife and two boys. He is active with local and national non-profit organizations benefiting children’s causes.