Brisbane City Council is the largest local government in Australia serving more than one million citizens. The Council guides Brisbane’s future growth and development, and offers public services such as planning and building infrastructure, traffic and transport management, the environment, facilities, laws and the safety of citizens.

However, it was facing challenges that threatened its public service delivery efforts. Growing costs of aging technology, multiple data sources and informal business processes were hampering the Council’s ability to achieve its vision. In addition, citizens increasingly demanded information transparency, and stakeholders wanted accurate and timely reporting.

Strategy and solution

A joint Council-Accenture team of more than 400 people located across Brisbane, Accenture’s Delivery Centres, and Global Talent Innovation Network was assembled to work on the project. This was done in three stages over a period of nine months.

Visioning, discovery and high-level design

Using Accenture’s Capability Maturity Assessment Models, the team identified transformation opportunities, priorities and critical success factors.

Base solution blueprinting and delivery strategy

SAP was selected as the technology solution.

Implementation planning, costing, benefits

Detailed costs estimates for implementation stages and ongoing operations; implementation plans; and an updated cost/benefit model and business case.

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Accenture developed a transformational solution to help the Council deliver the Business and Systems Efficiency (BaSE) Program. BaSE was developed to improve and streamline the Council’s finance, HR and payroll, procurement and assets and works management functions. The program is expected to generate half a billion Australian dollars in savings, by reducing operating and maintenance costs and more benefits in the following areas:


  • Improved asset utilization, resource allocation, performance monitoring.
  • Efficiency savings through reduced time in accounting and reporting process.


  • Improved efficiency in invoice processing.
  • Reduced inventory holdings.
  • Improved efficiency by streamlining requisition to order processes.

Human Resources/Payroll

  • Increased efficiency through greater use of new tools.
  • Reduced effort resulting from a move away from Actual Job Costing to Standard Job Costing.

Assets and works management

  • Better control across functional, capability, process, information and technology dimensions.
  • Improved capital planning and budget management.

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