Job Description

Growth Markets /ASIAM /Australia New Zealand /Strategy & Consulting/Innovation 


About The Innovation Network 

From India to Ireland, New York to the Netherlands, Singapore to Sydney – we are one global innovation capability. 

Accenture’s Innovation Network brings together the right people, at the right time, with diverse skillsets, and innovation mindsets to deliver for our clients with speed and scale like never before.  Our connected pipeline of innovators means we work in new and extraordinary ways on the most challenging client and industry problems facing us today. 


We’re looking for fearless innovators to join our growing Innovation Network community.  Together we will reinvent the future for Accenture, our clients and society.  


We are looking for diverse and passionate individuals of strategic, empathetic thinkers who envision and craft future products and services based on deep understanding of customer needs. 


The Senior Innovation Designer contributes to activities on projects, including client workshops, creative brainstorms, and service definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating services and solutions that make a difference. 


As a team, we: 


  • Bring together strategy, design, business and technology to shape the future. 

  • Use insight to drive our strategic thinking and place the human at the centre of what we do. 

  • Utilise co-creation, analytics, technology and more into everything. 

  • Work collaboratively with our teams and clients. 

  • Lead, lean in, be creative, and have fun. 


Working together, we will: 


  • Have specific opportunities to use design theory and practice to make a difference in people’s lives. 

  • Engage in ongoing activities that enable us to learn, practice, and evolve our discipline. 

  • Collaborate on products and services that change the way our clients do business. 


As a Senior Innovation Designer, you will: 


  • Use design research techniques to uncover customer needs and pain points. 

  • Understand, analyse and map complex journeys and processes. 

  • Own the service design deliverables within a project such as service concepts, blueprints and other service design artefacts. 

  • Lead and mentor more junior team members in the delivery of service design deliverables. 

  • Work collaboratively with multi-disciplinary team members and clients. 

  • Have strong communication skills and be confident presenting and defending your design decisions. 

  • Support new business development efforts by providing expert information in pitch efforts and client meetings. 

  • Attend and help plan studio and community events, workshops. 


Your experience: 


  • Relevant experience in service design or related role such as user experience design or design research. 

  • Passionate about service design creating human-centred services. 

  • Knowledge of existing and emerging service design tools and methods. 

  • Strong communication skills both verbal and written. 

  • Experience in running online and offline workshops. 

  • Proven history of delivering results on time and within budget. 

  • Accustomed to working collaboratively with clients and cross-functional team members. 


Set yourself apart: 


  • Experience producing user experience design deliverables such as screen flows, wireframes and prototypes. 

  • Experience quantitative research methodologies and drawing insights from data. 

  • Comfort with ambiguity yet unstoppable drive to create order out of chaos. 

  • Ability to communicate with clients and partners about design methodologies and artefacts. 


Read More of the Job Description





At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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