*App/Cloud Support Associate Manager*

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

Role: App/Cloud Support Associate Manager

Roles and Responsibilities: 

• Provide a dynamic service identifying and solving issues within multiple components of critical business systems.

• Use problem solving skills to keep our world class systems delivering value to our clients by maintaining custom and/or software application code.

• Work in challenging and dynamic environments.

• Increase efficiency by optimizing work across one or more clients. 

Application Support Undertake some or all of the following:

• From requirements gathering through deployment, work with business users on system initiatives with responsibility for maintaining product road maps and detailed project plans

• Work closely with business users, maintain and continually enhance business systems including reporting and analysis capabilities to meet ever-changing business requirements

• Ensure the application is active and operating according to service commitments for assigned deliverables

• Organize and prioritize work effectively to facilitate resolution of problems and system continuity

• Ensure application maintenance work is being followed according to quality standards

• Ensure that primary support toward installation of application releases into production is being provided

• Assist in monitoring the budget by providing estimated-time-to-complete (ETC) and actuals for assigned tasks

• Engage the team on Risk Management and Defect Prevention best practices.

• Work with different stakeholders to gather and interpret user/system requirements into support specifications.

• Anticipate, identify, track and resolve issues and risks affecting the application

• May create operational documentation for the application

Skills and Experience Required:

• Work with team members to gather and interpret user/system requirements into design specifications

• Design and code applications to functional and technical programming standards

• Develop system specifications and interfaces for complex components

• Create operational documentation for the application

• Provide primary support for installation of application releases into production

• Maintain applications according to SLAs

• Conduct project and issue management (status reporting, issue reporting, ETC/budget reporting) for assigned scope of work

• Develop and implement testing plans

• Work across the Service Delivery Lifecycle

• Work across the Service Delivery Lifecycle on engineering solutions for new system roll-outs, major/minor enhancements, and/or ongoing maintenance of existing applications

• Analyze, design, build, and/or test new components or enhancements to existing modules        

Benefits of working at Accenture:

• 18 weeks paid parental leave

• Structured career development program

• Local and international career opportunities.

• Certified as a Family Inclusive Workplace™

• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

Please refer to this link - Employee Benefits | Accenture for a detailed description of the benefits

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Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

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