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*Senior Account Manager - Qualitative*

Melbourne Job No. r00183170 Full-time

Job Description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. Visit us at


  • Helping to develop client relationships that thrive and endure. Working with those clients to define their key business challenges and shape qualitative studies that will answer to those challenges
  • Immersing yourself in the client’s business to establish a credible base of knowledge from which to build
  • Conducting, delivering and helping to deploy qualitative research that is sharp, smart, inventive, pragmatic and commercial
  • Helping to develop our offer in the qualitative space to create industry leading techniques
  • Demonstrating a passion for ongoing and self-directed learning to develop your own skills and mentoring and helping develop the skills of junior colleagues
  • Sharing in the development of the Fiftyfive5 offer, culture and ways of working

Lead within Fiftyfive5

  • Understand FF5 offer and how it is applied to a variety of client opportunities
  • Deliver project role with excellence, manage own time efficiently, and offer support to other team members

Strong client relationship:

  • Understand client’s industry, business and goals
  • Liaise with client on research logistics – timeline, progress, fieldwork schedules
  • Liaise with suppliers for recruitment
  • Demonstrate care and quality in every client interaction

Deep Research Expertise

  • Previous experience with facilitation of focus groups (50+)
  • Experience working across fmcg
  • Understand research techniques across a range of applications
  • Contribute to proposals, research design and costing
  • Draft recruitment specs, questionnaires and stimulus etc. (Able to develop more complex qualitative approaches for a range of client issues and can sign off methodology, recruitment specs and questionnaire with clients)
  • Advanced knowledge of running in-depth interviews and online moderation (focus groups desirable but not essential)
  • Execute allocated part of research – quality, on-time, on-budget
  • Build strong working relationship with external suppliers
  • Quality check data
  • Deliver accurate research analysis
  • Able to manage more complex projects (eg multi-market studies)
  • Able to draft pages/ sections of debrief
  • Able to utilise frameworks to develop strategic and actionable outcomes across range of methodologies
  • Possesses strong written and verbal communication skills
  • Able to provide input into final written presentation
  • Able to deliver portion of verbal debrief, with guidance from senior person
  • Responsible for Information Security of the business

Insights that drive business:

  • Understand relevant business frameworks
  • Participate fully in kick-off to understand project purpose and goals purpose
  • Distil point of view from analysis and share with the team

Clear engaging communication:

  • Participate productively in team discussions and update on progress
  • Communicate with client in the FF5 way – clear, succinct, timely, creating a great experience
  • Write small sections of the debrief
  • Confidently deliver portion of presentation


Industry experience:


Required education:

Tertiary educated in related discipline

Additional experience:

  • Flexible and adaptable to work outside of core hours
  • Intermediate to advanced MS Office and sound knowledge of Microsoft Outlook
  • Ability to deliver timely solutions and develop strong relationships with different levels of staff, senior management across the organisation and external clients
  • Exceptional attention to detail, organisational and time management skills
  • Ability to carry out duties autonomously and work effectively in a team environment
  • Present and conduct self professionally at all times



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