*Senior Account Manager - Qualitative*

ROLE OVERVIEW

• Helping to develop client relationships that thrive and endure. Working with those clients to define their key business challenges and shape qualitative studies that will answer to those challenges
• Immersing yourself in the client’s business to establish a credible base of knowledge from which to build
• Conducting, delivering and helping to deploy qualitative research that is sharp, smart, inventive, pragmatic and commercial
• Helping to develop our offer in the qualitative space to create industry leading techniques
• Demonstrating a passion for ongoing and self-directed learning to develop your own skills and mentoring and helping develop the skills of junior colleagues
• Sharing in the development of the Fiftyfive5 offer, culture and ways of working

Lead within Fiftyfive5

• Understand FF5 offer and how it is applied to a variety of client opportunities
• Deliver project role with excellence, manage own time efficiently, and offer support to other team members

Strong client relationship:

• Understand client’s industry, business and goals
• Liaise with client on research logistics – timeline, progress, fieldwork schedules
• Liaise with suppliers for recruitment
• Demonstrate care and quality in every client interaction

Deep Research Expertise

• Previous experience with facilitation of focus groups (50+)
• Experience working across fmcg
• Understand research techniques across a range of applications
• Contribute to proposals, research design and costing
• Draft recruitment specs, questionnaires and stimulus etc. (Able to develop more complex qualitative approaches for a range of client issues and can sign off methodology, recruitment specs and questionnaire with clients)
• Advanced knowledge of running in-depth interviews and online moderation (focus groups desirable but not essential)
• Execute allocated part of research – quality, on-time, on-budget
• Build strong working relationship with external suppliers
• Quality check data
• Deliver accurate research analysis
• Able to manage more complex projects (eg multi-market studies)
• Able to draft pages/ sections of debrief
• Able to utilise frameworks to develop strategic and actionable outcomes across range of methodologies
• Possesses strong written and verbal communication skills
• Able to provide input into final written presentation
• Able to deliver portion of verbal debrief, with guidance from senior person
• Responsible for Information Security of the business

Insights that drive business:

• Understand relevant business frameworks
• Participate fully in kick-off to understand project purpose and goals purpose
• Distil point of view from analysis and share with the team

Clear engaging communication:

• Participate productively in team discussions and update on progress
• Communicate with client in the FF5 way – clear, succinct, timely, creating a great experience
• Write small sections of the debrief
• Confidently deliver portion of presentation

QUALIFICATIONS AND EXPERIENCE

Industry experience:

Specialist

Required education:

Tertiary educated in related discipline

Additional experience:

• Flexible and adaptable to work outside of core hours
• Intermediate to advanced MS Office and sound knowledge of Microsoft Outlook
• Ability to deliver timely solutions and develop strong relationships with different levels of staff, senior management across the organisation and external clients
• Exceptional attention to detail, organisational and time management skills
• Ability to carry out duties autonomously and work effectively in a team environment
• Present and conduct self professionally at all times