*Customer Success Mgmt Senior Analyst*

About Accenture
 

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. 

 

About the role

Customer Success Rep helps existing customers successfully onboard, adopt, and expand their usage of public, private, and hybrid cloud platforms. Customer engagements are managed in an inside sales model, with a combination of outbound and account management tactics. In addition to building strong transactional and strategic customer relationships, successfully manages relationships with technology providers, direct and channel sales partners, and solutions/sales engineers.

The role is a trusted advisor to customers, working cross-functionally across customer departments (i.e., Marketing, Finance, IT, Back Office, etc.). The best maximizes platform adoption for clients by implementing use cases in multiple departments, broadening the user base while deepening the application stack.

The organization provides products, processes, systems, and sales training to develop the skills for current and future roles. This includes product and platform specific training including, but not limited to, hands-on training, vendor certifications, partner certifications, and sales tool training.


Recommended Experiences and Knowledge

• Bachelor’s Degree

• Experience in Inside Sales, Business Development, Customer Support, Customer Success, Customer Service, and/or Information Technology

• Microsoft Certification / any Microsoft business experiences will be an added advantage

• Express desire to develop a career in technology sales

• Ability to meet and/or exceed specific sales goals (i.e., revenue, pipeline, activity, customer retention, etc.)

• Ability to successfully manage a portfolio of both transactional and strategic customer relationships

• Work style consistent with adopting best practice frameworks, being receptive to coaching and training, and committing to the processes that create results

• Strong teaming personality: Drive individual success within the construct of a formal team including rigorous sales management, professional development, and mutual support

• Ability to deftly intake and resolve customer escalations. Requires nuanced communication skills, active listening skills, and objective response cadences

• Ability to identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the customer relationship through success

• Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration

• Excellent written and verbal communication skills.

• Follow all Information Security policies and processes as required per the job function/role of this position.

Technical Experience

• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)

• Experience with CRM (Customer Relationship Management) Software (Dynamics, Salesforce, etc.) preferred.

Salary Range: $73,000 to $109,000 AUD


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