Job Description

Responsibilities

General

  • Deliver high quality executive support to the Managing Directors that he/she has been assigned. t
  • Maintain open dialogue with executives to understand expectations.
  • Ensure quality, timeliness, and cost-effectiveness of arrangements/deliverables and ensure that results meet executive expectations, including tasks outsourced to others.
  • Communicate the status of arrangements/deliverables to executives including contingency plans and outstanding items.
  • Ensure executive requests are managed in a timely manner.
  • Outsource projects/tasks to internal or external business service providers as appropriate.
  • Ensure all visitors are registered with Concierge/Reception, where applicable
  • Greet and escort visitors (eg, clients, recruits, vendors) from Reception to meeting rooms.
  • Work with team members to ensure adequate coverage during business hours (eg, lunch hour).
  • Assist other team members with tasks, if requested, in order to meet desired business outcomes.
  • Retain personal accountability for individual assigned tasks and share accountability with team members for overall team responsibilities.
  • Adhere to organisation standards and processes (eg, telephone answering, document standards, space reservations, time keeping & dress code).
  • Share skills, knowledge and best practices.
  • Assist with EA orientation and integration.
  • Encourage others to share ideas to foster team cohesion.
  • Highlight and offer solutions to address barriers to effective teamwork.
    Identify continuous improvement opportunities and discuss with the EA Team Lead to facilitate implementation.

Telephone Support

  • Answer telephones promptly and professionally.
  • Proactively address callers' needs; take responsibility to conclude call to caller's satisfaction.
  • Act as executive’s representative to independently handle calls.
  • Act as a liaison with executive's clients by answering incoming client calls; develop relationship with client Executive Assistant.
  • Take messages/forward calls to executive according to his/her preference.

Mail Support

  • Forward any paper-based mail according to executive's preferences regarding location and frequency.
  • Arrange and follow up on courier deliveries.

Administrative Support

  • Maintain detailed agenda for executives on a daily/hourly basis.
  • Schedule and coordinate appointments including extensive rescheduling; keep executives and other personnel informed as needed.
  • Identify space needs and submit space reservation requests and cancellations on behalf of executive; obtain space alternatives from Reservations.
  • On request, enter time and expense information provided by executives into time and expense reports.
  • Locate and assist with completing standard Accenture forms.
  • Create and maintain paper-based and electronic files as directed (including archiving, retrieving, and deleting).
  • Perform other administrative tasks (eg, send/receive faxes, assemble binders, photocopy).
  • Obtain stationery and supplies for executives as needed.

Travel Support

  • Coordinate complex travel arrangements with the Accenture Travel Centre (CWT), often involving multiple changes and destinations.
  • Identify and handle all implications related to changes in travel plans.
  • Work with the Accenture Travel Centre to ensure travel arrangements are within Accenture policy.
  • Verify accuracy and completeness of all travel documents and plans.
  • Review data and update the Executive’s travel profile when necessary.
  • Assist with documentation required to obtain work visas and passports where necessary.
  • Ensure credit is obtained for unused tickets.

Meeting Coordination

  • Determine meeting date and time according to meeting participants' schedules and time zone considerations.
  • Submit reservation request for meeting space, appropriate equipment/technology, catering.
  • Arrange accommodation and transportation, including central billing in conjunction with in-house Travel Team to obtain group rates when requested.
  • Draft and send meeting correspondence (e.g., agenda, invitation) prepared by executive.
  • Contact meeting participants; handle responses and collate RSVPs.
  • Prepare and distribute meeting materials.
  • Send follow-up correspondence (eg, meeting minutes, action items).
  • Schedule Conference Calls using approved conferencing tools.

Document Production

  • Prepare/draft non-routine correspondence according to Brand Guidelines for signature by executive.
  • Advise executives on use of Brand Guidelines and ensure documents are produced according to the guidelines.
  • Prepare documents including advanced graphs, charts and boxes with text, clip art, colour effects and animation.
  • Suggest methods to improve deliverables.
  • Coordinate requests with Graphics or outside providers according to Brand Guidelines (eg, web design, video, complex multidimensional graphs) ensuring accuracy and completeness of arrangements/deliverables.
  • Print, reproduce, assemble and distribute material for large print requests liaise with our printing supplier, ensuring accuracy of deliverable.
  • Proof read documents/materials for consistency, grammar, and spelling.

Research and Data Analysis

  • Support executive by entering resource material onto the Accenture Knowledge Xchange.
  • Perform searches and gather information from identified sources.
  • Document and categorise information within identified categories and formats.
  • Assess accuracy of data to highlight inconsistencies; obtain explanation of inconsistencies from data source.
  • Maintain data to track changes over time, if appropriate.
  • Analyse data based on research objectives and present information in an appropriate format to best represent findings.
  • Perform regular review of executive's preferred databases, if requested; forward items of interest to executive.

Application Support

  • Answer or source answers to questions on Accenture supported software packages.
  • Assist executives with connecting to the Accenture network and/or local printers.
  • Coordinate hardware drop-off and pick-up; obtain peripheral equipment.
  • Coordinate technical support with CIO-Technical Services.
  • Proactively assist executives with arranging hard drive back-ups.

Special Projects

  • Participate in coaching and training initiatives for the benefit of the Executive Support team and/or other Workplace members/teams.
  • Seek opportunities to participate on Workplace task forces/committees.
  • Assist in organising local/community activities (eg conference organisation, client functions).
  • Assist local office activities.
  • Prepare business-related greeting cards, obtain corporate gifts and arrange corporate entertainment in conjunction with the Marketing Team and Meeting & Event Planning Team.

Reporting Relationships:

The EA Team Lead provides overall supervision, team building and recognition programmes, People Matters issue management and determination of EA assignments.

Experience/Knowledge/Skills Required:

  • Ability to manage own workload and adjust priorities to work efficiently and meet deadlines
  • Detail oriented, accurate and logical
  • Advanced proficiency in using Microsoft Office Suite and Outlook / Exchange products
  • Strong organisational, administrative and interpersonal skills
  • Customer service focused
  • Multi-tasking skills
  • Accenture structure, business terminology, products and services
  • Accenture standard equipment and tools (eg. office automation tools)
  • Basic knowledge of the Accenture Knowledge Xchange

Accenture is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment.

At Accenture, our vision is to create a supportive culture that balances the flexibility needs of the business and our people, enabling us to maximise overall performance. 
 

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.



Qualifications

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

Locations

Adelaide,Brisbane,Canberra,Melbourne,Perth,Sydney

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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