Job Description

Explore opportunities across Public Services practice. Due to sustained growth an opportunity has been created for a Delivery Manager/Service Designer who is never satisfied with the status quo!

Based in Canberra and working alongside our partners as a part of high performing teams you will:

  • Lead, support and contribute to a range of Govt. program

  • Contribute to high profile policy initiatives of national significance

  • Work with collaborative individuals motivated to make an impact on the government landscape

  • Must be an Australian Citizen to work in Public Services

  • Baseline security clearance or ability to obtain one is essential

Why Accenture?

Join Accenture and help transform leading organisations and communities around the world.  Across Australia and New Zealand, we support our government clients to deliver better policy and service delivery outcomes and our people play an active role in crafting solutions to programs of national significance. We utilise flexible business frameworks and work in blended teams to build sustainable capability and innovate to develop product and solve problems that change lives.

The breadth and depth our Accenture’s capabilities, the leading clients for which we work and the way we collaborate, operate and deliver value provide an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Why Public Sector?

Now more than ever, the public sector must balance the stability of service delivery with the speed to react to citizens’ changing needs. Facing limited resources, compressed timelines and unprecedented challenges, leaders must embrace new ways of working to be successful.

We provide a collaborative and supportive environment in which you are empowered to shape and manage your career journey. We support your development through our ongoing emphasis on professional development and fostering everyday opportunities to work with our partners and leadership team.

We combine human ingenuity, technology and a delivery-focused culture to enable leaders across public sector organisations to turn ambition into action. By maximising the value of existing investments and expertise, we help build the foundations of material improvement that delivers sustainable value for citizens and creates lasting capability within government.

The result is more agile government, with services that respond to individual needs, empowered civil service teams that are ready for anything and an efficient technology infrastructure that can scale rapidly.

This is how we help lead with impact and make the most out of every opportunity. You can learn more about Public Services here

About the Role

Due to sustained growth an opportunity has been created for Delivery Manager & Service Designer in Canberra. However, the role can be based in Melbourne, or Sydney offices as we offer flexibility to the candidates working at Accenture. You will provide strategic analytics-driven consulting to clients to help them create the most innovative experience and improve business operating effectiveness.

Working alongside our partners and as a part of high performing teams you will be responsible for:

  • Execute repeatable core business processes and apply agile framework to support and coordinate with the team

  • Work together with Product Managers to plan the delivery of products

  • Identifying and assessing complex problems, remove blockers for delivery team

  • Analyse and create solution to complex problems

  • Collaborate with team to design and communicate end to end journey of services across transactions, product and business processes.

  • Drive quality improvement initiatives and ensure a high-quality standard of service delivery through qualitative and quantitative data and feedback loops

  • Creating productive working relationships with a large and diverse range of stakeholders, internally and externally.

Set Yourself Apart

Experience:

  • 5+ years’ experience and background in service design as a discipline and a practice.

  • Frame and tell the story of design solutions.

  • Contribute to the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.

  • Drive a user-centred design process that spans all phases of development, from framing a service opportunity to coordinating service delivery implementation.

  • Help to evolve the service design practice, pulling in state-of-the-art methods from external and internal expertise.

  • Create communication artifacts that define Service Design as a practice 

  • Proven capability of interfacing with clients, managing their requirements and expectations

  • Significant experience in creating requirements specifications process models

  • Experience working on programs with federal government in a policy or transformation setting

Skills:

  • Proven capability to manage complex projects with changing requirements and uncertainty

  • Proven ability to build, manage and foster a team-oriented environment

  • Demonstrated ability to work with distributed (onshore-offshore) teams

  • Proven ability to work creatively and analytically in a problem-solving environment

  • Excellent communication (written and oral) and interpersonal skills

  • Excellent leadership and management skills

  • Proven capability to be detailed oriented

  • Relevant tertiary qualifications



Qualifications

Our Commitment to You 

  • Company Culture – Work alongside a group of diverse people, in an inclusive environment, who share your passion about technology and making the world a better place in a truly human way. 

  • Gender Equality - We have set bold goals to achieve a gender-balanced workforce by 2025. This means a workforce that is equally 50% women and 50% men for those whose gender is binary. 

  • Flexible Working Environment – We provide several voluntary options including job-sharing opportunities, flexible time schedules, compressed work weeks, and extended weekends. 

  • 18-weeks paid parental leave for the birth or adoption of a child, to all permanent full-time and part-time employees of all gender identities, with no waiting period to access. 

  • Employee Share Purchase Plan – You can own a piece of the company, while working towards its success.  

  • Career Development – From day one, Accenture will help you develop a structured career plan and provide you with the resources you need to achieve your best. You will have access to world class learning and leadership programs within Accenture and with our Learning Partners. 

  • Professional Societies Reimbursement - Accenture in an active member and sponsor of a number of industry professional organisations and supports its employees in their engagement with any professional societies. 

  • Local and International Career Opportunities – We are a global company, serving clients in more than 120 countries and we want to grow our talent by providing them with opportunities across the globe. We also have the Accenture Development Partnerships where our people can use their skills to address complex social, economic, and environmental issues in the developing world. 

  • Relaxation – In additional to your 4 weeks annual leave, you can participate in other leave programs such as the Purchase Leave Program and the Summer Leave Program because we know sometimes you just need that extra break.  

…. and many more benefits! We are a Work180 endorsed employer and you can read about our benefits here: https://au.work180.co/employers/accenture/benefits 

We encourage you to ask about our benefits during the interview process. 

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. 

Please note you will need to be an Australian citizen to be considered for Public Sector opportunities.

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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