Job Description

Service Design Lead

Accenture Song reimagines business through experience. We connect deep human and business insights with the possibilities of technology to define and deliver new realities. Experiences that can make lives easier, healthier, safer, more productive and rewarding.

Digital is no longer the centerpiece of brand experience; the emphasis is shifting onto how best to use it as an invisible enabler of physical and sensory experiences. As interactions with users evolve from periodic engagements via a screen to consistent, connected experiences, organizations must create new services that are deeply integrated in the physical world. 

 

We are a family of Fjordians, our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.   

 

Service & Interaction Design is at the heart of our design process. Our Service and Interaction Designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from service design to digital product creation.  

 

The Service Design Lead owns Service Design as a discipline on projects and accounts and contributes to the practice at the studio level, sharing responsibility for the Service Design team across all studio accounts. On projects, you’ll support and provide oversight on all aspects of Service Design, as well as leading Service Design activities on our most ambitious projects. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love. 

We are looking for

  • Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative. 

  • A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team. 

  • Comfortable with ambiguity in a fluid organization. 

  • Ready to collaborate on products and services that change the way our clients do business creating service at scale. 

  • Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery. 

Role Description  

A professional in this position, at this level within Accenture has the following responsibilities:   

  • Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design. 

  • Collaborate with our user research and business design teams to understand user and business needs, identify design opportunities, and create meaningful service experiences. 

  • Lead the practice of Service Design at a project level. Extend the craft and share practice across the studio and beyond. 

  • Assess performance and provide career guidance for those in your project and line management team. 

  • Create communication artifacts that define service design as a practice within the studio. 

  • Establish and manage client relationships. 

  • Be an ambassador, attending and helping to plan studio and community events, workshops, and conferences. Publish articles, books, and other media on behalf of the team



Qualifications

Basic Qualifications 

These are the minimum requirements for an aspirant to be considered for the position applying to: 

 

  • 7+ years’ experience of Service Design across varied users, business problems, and devices.  

  • 3+ year of experience planning, designing, facilitating, and synthesizing workshops.  

  • 3+ years' experience with driving and applying user-centered design processes.    

  • 2+ years creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.   

  • 2+ years' experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.  

  • 2+ years' requirements gathering and communication between all design teams, workstreams and clients. 

 

Preferred Qualifications 

 

  • Bachelor’s degree or equivalent experience in a related field.  

  • Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is a plus.  

  • Accustomed to working collaboratively with customers and cross-functional team members.  

  • Understanding of areas of specialization within the greater design landscape. 

  • Willingness to broaden your own skillset into adjacent specializations while refining mastery of primary skillset.  

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000  people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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