Product Design Lead - Accenture Song

• Natural at engaging people at a deep level – whether observing or interviewing customers; working with fellow team members; presenting to clients

• A visual and verbal storyteller, sharing insights about people and behaviour in a way that generates empathy, emotion, and engagement from the client and project team

• Comfortable with ambiguity in a fluid organisation

• Ready to collaborate on products and services that change the way our clients do business – creating impact at scale

• Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery

Job Description

Accenture Song is seeking an experienced Product Designer to lead product design activities across a range of innovative projects, with organisations from a variety of industries – achieving visionary, relevant and impactful outcomes.

In this role you will define the core product vision, strategies, and digital interface design. You have a strong appreciation for service and interaction design, technology, have the ability to elegantly adapt design across touchpoints, and work across the entire end-to-end experience.

Responsibilities

• Lead all product design activities and responsible for deliverables throughout the project – planning, shaping, driving, designing and collaborating with clients, stakeholders and the wider project team.

• Identify user needs; generate concepts and ideas; validate potential solutions; uncover relevant and actionable customer insights; and create engaging product experiences that illustrates how people might interact with it.

• Envision, design and prototype how digital experiences and interactions translate across multiple touchpoints – from conceptual to detailed design fidelity.

• Use a variety of data sources and types (qualitative and quantitative) to inform the design and improvement of digital products and experiences.

• Scope, plan and conduct concept and user testing sessions – uncovering insights that shape and guide design decisions.

• Define, establish and maintain design systems that support and guide product teams in the evolution and scaling of a digital product across its entire lifecycle.

• Effectively communicate and guide design concept presentations – explaining, discussing and justifying design decisions.

• Work with brand, business and technical stakeholders to scope requirements, use mixed methods and approaches; to bring integrated value to our clients.

• Establish, manage, and build client relationships.

• Actively participate in new business development efforts by providing expert information in pitch efforts and client meetings.

• Assess performance and provide career guidance for those in your project and line management team.

• Lead and give feedback in interviews for prospective candidates.

• Be a Fjord ambassador, building culture, attending and planning studio and community events, workshops, and conferences.