Job Description

Service and Interaction Designer (D1)- CL9 Specialist

Thanks to a unique partnership with Accenture Interactive, we’re able to do work that changes the world and Fjord is always looking for kindred spirits. Digital is no longer the centerpiece of brand experience; the emphasis is shifting onto how best to use it as an invisible enabler of physical and sensory experiences. As interactions with users evolve from periodic engagements via a screen to consistent, connected experiences, organizations must create new services that are deeply integrated in the physical world.

We are a family of Fjordians, our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do. 

At Fjord, Service & Interaction Design are at the heart of our design process. Our service and interaction Designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from service design to digital product creation. 

The Service & Interaction Designer contributes to interaction design and service design activities on projects, including client workshops, creative brainstorms, interaction design (UX), and service design definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love. 

Unleash the Fjordian inside because you are…

  • Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative
  • A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team
  • Comfortable with ambiguity in a fluid organization
  • Ready to collaborate on products and services that change the way our clients do business creating service at scale
  • Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery

Role Description

A professional in this position, at this level within Accenture has the following responsibilities: 

  • Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design. 
  • Contribute to and occasionally lead interaction design and service design activities, including:  plan, design, facilitate, and synthesize client workshops, user interviews, and creative brainstorms. 
  • Explain and discuss design decisions eloquently and give design feedback. 
  • Manage some Service & Interaction Design activities at the project level. 
  • Own some Service & Interaction Design deliverables, such as journey maps, blueprints, wireframes or user flows. 
  • Frame and tell the story of design solutions. Contribute to the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually. 
  • Be a Fjord ambassador, attending and helping to plan studio and community events, workshops, and conferences. 

Basic Qualifications

These are the minimum requirements for an aspirant to be considered for the position applying to:

  • 3+ years’ experience of Interaction Design and/or Service Design across varied users, business problems, and devices
  • 2+ years creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes. 
  • 2+ years' experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.
  • 1+ years' requirements gathering and communication between all design teams, workstreams and clients

 Preferred background

  • Bachelor’s degree or equivalent experience in a related field. 
  • Ability to learn new software quickly; experience with Microsoft Office, Mural or Miro, Sketch, InVision, Axure, Figma. 
  • Knowledge of and experience with applying user-centered design processes. 
  • Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Product Design, Visual Design, and Content Design. 
  • Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes. 
  • Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes. 
Show more


Qualifications

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 569,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect infomation that allows us to track the effectiveness of our Inclusion and Diversity programs.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

View All

Learn More About Accenture

Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay Connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All