Job Description

Accenture is seeking a collaborative and results-oriented Infrastructure Desktops Mobility Specialist who will assist the client project teams with supporting their Mobile Device Management (MDM) and SCCM environment. You will work closely with the client and Accenture Digital workplace teams to manage all project activities as well as supporting operational activities and changes in relation to these platforms. You will be part of Accenture’s market leading Infrastructure and cloud operations driving significant and tangible value by impacting technology choices that will support the client’s mobility transformation journey and help realise efficiency, productivity and enhanced outcomes across the mobile fleet”

Key Responsibilities:

  • SOE & SCCM - Co-ordinate with offshore Desktop Management team to maintain and develop SOE image; engage with business stakeholders on enhancements and other requirements

  • Follow Me Printing - Co-ordinate between relevant resolver groups and vendors to maintain stable service

  • Mobility incl. Intune - Liaise with relevant resolver groups to ensure reliability of service

  • Security incl. SVIP/MS Azure - Liaise with relevant resolver groups to ensure reliability of service

  • SAM (Software Asset Management) - Co-ordinate with SAM team to ensure availability and reliability of applications

  • CEA review - Work with Hub to manage expenditure and ensure compliance over each FY. Make recommendations to Hub for budgets/forecasting based on current demand and other relevant factors such as state of desktop fleet

  • Vendor Management - Maintain good relations on behalf of Hub; liaise with vendors for technical issues; liaise with Purchasing team to ensure ongoing optimum pricing

  • Non standard Hardware approvals - Review and communicate with customers; make technical recommendations to client IT stakeholders or approvers for high level requests

  • Review of new Hardware - Liaise with preferred suppliers to test new models and then make technical recommendations to client

  • Change Advisory Board - Review low level changes as requested and make technical recommendations only where appropriate

  • Demand Requests - Direct requests to relevant client IT stakeholders and include technical input where necessary.

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Qualifications

Required Skillset:

  • Microsoft InTunes, mobility, desktop, Microsoft infrastructure, ServiceNow for ticket management.

About Accenture:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. 

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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