Job Description

As Salesforce's #1 global partner, the Accenture Salesforce Business Group (SFBG) is the trusted leader in designing, implementing and driving transformational experiences using Salesforce solutions. We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 540,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.  Visit for further information. 

About the Role

We are seeking an experienced Delivery Lead to manage major Salesforce programs, using your delivery expertise, business acumen and sound communication skills to translate the possible into reality for enterprise clients. You will have a sound background leading complex Digital and CRM programs, working with senior stakeholders, and experience leading multiple major Salesforce implementations.

Key Responsibilities

  • Lead engagements providing delivery leadership to the client and team
  • Assess the engagement performance, delivery risks, issues and assess impact on solution and service delivery commitments or to client relationships
  • Analyze the needs of the target users and how they perform tasks to create an optimized user experience.
  • Establish a plan to review and manage client expectations throughout delivery and ensure the values we are delivering are in line with client expectations
  • Create an integrated project plan, showing high-level flow of project milestones and dependencies across deliverables
  • Lead business and functional requirements definition and prioritisation/scoping of requirements
  • Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance and drive continuous improvement
  • Manage the project’s financial, resource strategy and contingency
  • Coach the client and team on the best practices for solution positioning and delivery
  • Build and maintain high performance teams
  • Support pre-sales activities inclusive of participating in sales calls and proposal development

Basic Qualifications

  • Experience leading Enterprise class CRM and Digital transformation programs across the full project life cycle.
  • A strong background with Salesforce based implementation programs (those with 5+ years Salesforce experience will be highly preferred).
  • Knowledge of release, environment management and experience in projects involving data migration
  • Knowledge of Agile methodology and DevOps / CI/CD approaches preferred
  • One or more current Salesforce certifications (Administrator/Advanced Administrator, Platform Developer 1 or 2, App Builder, Sales/Service/Community Cloud) is highly regarded.

Preferred Skills

  • Excellent communication (written and oral), presentation and management skills
  • Proven ability to build, manage, lead and foster a team-oriented environment
  • Desire to adapt to a dynamic work environment and be a leader within a team
  • Customer oriented and great at building trusted client relationships
  • Proven experience delivering Agile and Iterative projects with multi skilled teams & multi geography
  • Strong background in leading and delivering enterprise software implementations – preferred
  • Consulting experience with a medium to large consulting firms focusing on cloud computing or enterprise applications preferred
  • Agile, PMP, Prince2 and other project delivery certifications preferred
  • certifications preferred
  • 5+ years of consulting experience preferred; executive level sales support experience in consulting/professional services.


Accenture is committed to creating a diverse and inclusive workplace.  All suitably qualified applicants will receive equal and fair consideration for employment.

At Accenture, our vision is to create a supportive culture that balances the flexibility needs of the business and our people, enabling us to maximise overall performance.

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At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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