Job Description

Network Support – ANZ role


Is this the next step in your Network Support career?

Working within the Accenture ANZ IT operations team (Local Technology Services), your role is to support, manage and maintain the Network Infrastructure deployed across local, regional and global regions.

You will be supporting Accenture employees by providing technical support onsite and liaising with the global CIO support model teams, local teams and hardware vendors as required. 

There is one opportunity in Sydney, and one in Melbourne.

Key support role areas are:
 

Technology Support, Maintenance & Management

  • In-depth knowledge and understanding of local network management procedures and global security network policies.
  • Respond to support calls from Help Desk via the teams dedicated Service Now group.
  • Provide expert technical support to client project teams when requested.
  • Support, monitor and provide solutions to optimize the office LAN.

Customer Relationship Management

  • Building effective relationships with customers, actively seeking out and responding to feedback to deliver a high level of customer service.

Supplier & Service Management

  • Liaise with 3rd party suppliers to ensure provision of effective services.
  • 3-5+ years prior experience in an on-site IT Network support role.
  • Current Industry standard certifications are desirable (CCNA, CCNP, CCIE etc.).
  • Strong understanding of current Windows OS, related platforms and technologies.
  • Solid working knowledge and troubleshooting skills related to IT Network Infrastructure systems (WAN/LAN networking).
  • Prior working experience with a wide range of IT Network products from vendors such as Cisco, Juniper, Aruba, Fortigate, Palo Alto, Pulse Secure etc.
  • Experience in network design (a plus!)
  • Some exposure to creating technical documentation.
  • Understanding of creating pre and post change test plans.
  • Knowledge of Network Management applications and tools
  • Working in a fast-paced environment
  • Proficiency in Microsoft
  • Basic understanding of ServiceNow, ITSM Remedy, or similar incident management tool.


Accenture values diversity and inclusion and welcomes candidates from all backgrounds.
We would love to see you build your career with us and there are many staff benefits and career opportunities to progress within the company.

Please APPLY NOW and let’s discuss your new role.

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Qualifications

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At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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