ServiceNow ITOM Architect

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at accenture.com

Role Overview:
Accenture ServiceNow Business Group is seeking a skilled ITOM Architect/SME to spearhead the implementation and advancement of ServiceNow environments, particularly focusing on IT Operations Management (ITOM) projects with a knack for solution design and driving strategic value.

You'll have a critical role as our technical backbone, with a strong background in ITOM hands-on practices, problem-solving skills, and the ability to drive forward implementations in ServiceNow. Strategic thinker who designs scalable frameworks and transitions legacy systems to ServiceNow, aligning IT with business goals.

Responsibilities:

• Lead ServiceNow roadmap development, conduct workshops for requirements gathering, and design sessions for new implementations, enhancements, integrations, and process automation.

• Guide development teams in ITAM and ITOM projects to ensure compliance with architectural standards and best practices.

• Advise, design, and configure integration solutions between ServiceNow and other CMDB tools using store apps, service graph connectors or web services

• Architect integrations using ServiceNow workflows, scripting, and web services/REST APIs to meet project needs

• Understanding of the CSDM framework and guiding the organisation to effectively manage IT services to improve the efficiency and speed of service delivery.

• Experience with CMDB design, architecture, and implementations with a fair understanding of the CMDB data model

• Hands-on experience to include creation, configuration and customisation of patterns, Discovery Schedules, probes, sensors, and Event rules

• Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, and application management tools using OOB plugins and API methods

• Solid experience in understanding complex network infrastructure, MID server architecture & installation including cluster-based

• Experienced in implementing ServiceNow Discovery, Service Mapping, Event Management and Orchestration use cases.

• Previous experience in implementing cloud-based and on-premise Discovery using probe and pattern-based would be beneficial

• Experience with Asset Management lifecycle workflows from the procurement stage to End of Life (EOL) including would be ideal

• Utilize industry expertise and ServiceNow best practices to guarantee effective solution delivery.

• Understanding the importance of CMDB and CSDM to serve as strong foundation for the other ServiceNow modules of the platform

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