Service Delivery Manager Copy 01

Are you ready to be a key player in driving business success? Join us in a role where you will be a SME with deep knowledge and experience, utilizing your Influencing and Advisory skills to contribute to key decisions across multiple teams. Get ready to provide innovative solutions and make a significant impact!

The Work:

• Identify and manage milestones and dependencies across multiple stakeholders

• Ensure initiatives meet schedule, budget, and quality commitments

• Track, measure, and report project costs, performance issues, and risks

• Support standard management reporting processes and metrics throughout the delivery or product organization.

• Responsible for leading the delivery of programs, projects, or managed services.

• Coordinate projects through contract management and shared service coordination.

• Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.

• Expected to perform independently and become an SME.

• Required active participation/contribution in team discussions.

• Contribute in providing solutions to work related problems.

• Develop and implement strategies to enhance contract management processes

• Collaborate with cross-functional teams to ensure service quality standards are met

• Analyze financial data to provide insights for decision-making

• Lead initiatives to improve SLA management practices

Here’s What You Will Need:

• Expert proficiency in Business Operation Management

• A minimum of 8 years of experience in relevant related skills

• Bachelor's Degree in relevant field of studies

• Advanced proficiency in Contract Management is required.

• Advanced level of proficiency in Financial Analysis is recommended.

• SLA Management and Service Quality Management skills are suggested with Advanced proficiency.

Bonus Points If You Have:

• Advanced proficiency in Delivery Excellence

• Advanced proficiency in Operational Excellence

• Advanced proficiency in Service Delivery

Benefits of working at Accenture:

• 18 weeks paid parental leave

• Structured career development program

• Local and international career opportunities.

• Certified as a Family Inclusive Workplace™

• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

Please refer to this link - Employee Benefits | Accenture for a detailed description of the benefits

Security Clearance Requirement Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance or are eligible for obtaining security clearance.

This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations. 

On-call and Shift Expectations: This position is primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction.

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

Equal Employment Opportunity Statement for Australia:
 

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
 

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
 

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.
 

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.