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Junior Technical Business Analyst - Early Careers - Melbourne

Sydney Job No. 12775204 Full-time - On-Site

Job Description

THE WORK:​ 

Are you ready to kickstart your career in a dynamic and innovative environment? Join our Oracle team where you'll have the chance to make a real impact! As a Junior Technical Business Analyst, you will assist in analyzing business needs, learning the technology to be able to resolve tickets, and providing data-driven insights to enhance our Oracle applications. This role is ideal for recent graduates with a degree in Human Resources, Finance, or a related field who are eager to develop their skills in a collaborative environment.

Key Responsibilities:

  • Ticketing:  
    • Monitor and prioritize incoming support tickets.  
    • Collaborate with cross-functional teams to ensure timely resolution of issues.
    • Escalate complex tickets as necessary. 
  • Data Analysis:
    • Analyze ticket data to identify patterns, recurring issues, and propose areas of improvement, as appropriate, for discussions with client teams supported by experienced Accenture staff.
    • Prepare reports and dashboards to communicate findings to stakeholders.
  • Process Improvement:
    • Its critical to adhere to ticket management processes.
    • Work with stakeholders to recommend and implement process enhancements based on ticket analysis.
    • Assist in developing best practices for ticket management and resolution and propose process improvements (if any).
  • User Support:
    • Provide first-level support for users by addressing common issues and inquiries.
    • Document solutions and update knowledge base resources for future reference.
  • Stakeholder Collaboration:
    • Liaise with Oracle as vendor and other stakeholders to understand system functionalities and user needs.
    • Liaise with technical teams on issues that require and develop Oracle fix.
    • Gather and document user requirements for system enhancements or new features.

Qualifications

Qualifications/About You:

  • Bachelor’s Degree in Finance / Economics / Accounting / HR, or a related field.
  • You have a strong interest in Technology and excited about how you can merge technology and user experience to create amazing customer experiences.
  • You’re proactive and ready to tackle challenges head-on, learning from every experience. 
  • You have strong written and verbal communication skills and can present confidently in front of clients, both in person and virtually.
  • You understand that sometimes things don’t go as planned, and you are able to adapt and cope with challenges.

Nice to have:

  • Double degree in Business (HR, Finance) including Information Technology.
  • Familiarity with Oracle applications is a plus.
  • You’re passionate about enhancing customer experiences and believe you can make a difference!

Benefits of working at Accenture:

  • Learning & Development: Access to Oracle Learning & pathways for certification 
  • 18 weeks paid parental leave
  • Long & short-term career break opportunities
  • Structured career development program
  • Local and international career opportunities.
  • Certified as a Family Inclusive Workplace™
  • Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
  • We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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