Customer Success Management Sr Analyst

To be successful in this role, you will have:

• Preferred: Bachelor’s degree in business, Computer Science, or Information Technology, Engineering, or experience in related field.  
• 2-6+ years sales or customer success experience with technical pre and post sales and technical consulting architecture experience.   
• Accredited with MS-900 Certification. Preferred Accredited MS-700.  
• Level 250 technical proficiency.   
• E5 Expansion/Upsell Opportunities identified. 
• In-depth technical expertise and ability to synthetize its complexity to audiences of different levels.   
• Exchange, SharePoint, Intune, Teams, and Teams Meetings knowledge  
• Ability to collaborate across key account team members (AE, CSA, Scale CSM/Architect).  
• Foresees and addresses potential technical blockers of consumption.  
• General understanding of Teams Platform capabilities.
• Track record of building deep technical relationships with senior IT experts in large or highly strategic accounts ​  
• Executive Level presentation skills. Strong interpersonal skills, excellent oral, written, and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, and video.  
• Desire to work in a cooperative environment where one’s growth potential is supported by one’s abilities and attitude. ​  
• Achievement and success-driven personality motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration. ​  
• Solid time management skills and ability to work independently or under supervision with a high level of integrity. ​ 

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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