Application Support Engineer (CAL)

We are seeking a new talent to join the team, where you can collaborate in client-critical business application delivery and support. Application Support provides the capability to Operate, Run, and Support Applications in scope. Where incidents and problems occur, the goal is to work collaboratively with the client’s Application teams to address the root cause and restore services as soon as possible. Application Support Services manage the application in Production (Prod) but will include DevTest and PreProd where required.

Job Description:

We are seeking a new talent to join the team, where you can collaborate in client-critical business application delivery and support. Application Support provides the capability to Operate, Run, and Support Applications in scope. Where incidents and problems occur, the goal is to work collaboratively with the client’s Application teams to address the root cause and restore services as soon as possible. Application Support Services manage the application in Production (Prod) but will include DevTest and PreProd where required.

Key Responsibilities:

As an application support Analyst, you will act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems. You will be expected to perform independently and become a Subject Matter Expert (SME). You will be required to actively participate and contribute to team discussions, as well as contribute to providing solutions to work-related problems. You are required to be expert in Java/J2EE/Greenplum DB Technologies. On-premises and Cloud Hosting, Capacity Management, and Monitoring. Mentor junior resources, coach and train as required. Beginner proficiency in Infrastructure Event Management and IT Infrastructure Operations is recommended.

• Collaborate with cross-functional teams to troubleshoot and resolve application issues

• Perform root cause analysis and implement corrective actions.

•  Develop and maintain technical documentation.

•  Participate in on-call rotation to provide 24/7 support.

•  Identify opportunities for process improvement and automation.

•  Monitor the performance of all applications, Infrastructure and their associated Data Services (i.e., components) utilising available tools. Integrating these data feeds with dashboards as part of Service Performance Monitoring Services.

•  Serve as subject matter advisor for supported applications for the Application Development team.

•  Adhere to the client’s IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable.

•  Perform continuous improvement activities.

• Release and Deployment Management

Job Qualifications (Must Have Skills)

• Java, J2EE technologies and Greenplum Database

• Working knowledge of integration technologies like MQ, REST, API-based integration, etc., but not limited to.

Job Qualifications (Preferred Skills)

• Understanding of AWS and/Or Azure cloud platforms.

• Understanding of application monitoring tools and technologies.

• Ability to quickly develop prototypes and proof of concepts.

• Must be an Australian Citizen, and a security clearance is desirable.

About Accenture:

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and Al with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 3600 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 3600 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.