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ServiceNow Business Process Consultant - LSD

Canberra Job No. 11608783 Full-time - Hybrid

Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Learn more about how we are measuring value in all directions with Accenture's 360 degree Value Integrated Reporting.

Accenture’s ServiceNow Business Group, and one of only 5 Global Strategic Partners with ServiceNow. We help our diverse clients tackle their toughest challenges while unleashing their fullest potential…and then some. What makes our approach so unique? Operating across ANZ, we bring together commercial innovation and leading-edge technologies to deliver an integrated, mobile and interactive experience that far exceeds expectations. How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by providing abundant training and certification opportunities. Are you ready to learn and grow in a career, while making a difference?


What will you do? 

As a ServiceNow Business Process Consultant at Accenture, you will be a pivotal member of our dynamic team, working closely with clients to design, implement, and optimize business processes using the ServiceNow platform. Leveraging your expertise in ServiceNow solutions and your deep understanding of various industries, you will contribute to transforming our clients' operations, enhancing efficiency, and driving innovation. This role requires a combination of technical proficiency, process design acumen, and excellent communication skills to effectively bridge the gap between technology and business needs. 

Key Responsibilities: 

  • Collaborate with clients to gather and analyse business requirements, translating them into effective and efficient ServiceNow-based solutions. 
  • Design end-to-end business processes, ensuring alignment with industry best practices and client objectives. 
  • Identify opportunities for process improvement, automation, and innovation within client organizations. 
  • Provide guidance to technical teams during development and integration phases to ensure successful implementation. 
  • Establish and maintain strong relationships with client stakeholders, acting as a trusted advisor on ServiceNow-related matters. 
  • Develop change management strategies to facilitate smooth transitions to new processes and technologies. 
  • Deliver training sessions and workshops to clients' end-users, ensuring effective adoption and utilization of the implemented solutions. 


  • Proven experience (4+ years) as a Business Process Consultant, Process Analyst, or similar role, with a focus on implementing solutions using the ServiceNow platform. 
  • Strong understanding of ServiceNow modules such as ITSM, ITBM, CSM, HR Service Delivery, etc. 
  • Certification in ServiceNow Administration, Implementation, or related domains is highly desirable. 
  • Solid grasp of business process management principles, methodologies, and tools. 
  • Excellent analytical, problem-solving, and interpersonal skills. 
  • Exceptional communication skills, both verbal and written, with the ability to effectively convey complex technical concepts to non-technical stakeholders. 
  • Experience in client-facing roles, with the ability to build and maintain strong relationships. 
  • Project management experience, including familiarity with Agile and Waterfall methodologies. 
  • Willingness to travel as required for client engagements. 

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