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Job Description
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 742,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Key Requirements:
Ability to triage environment related issues.
Technically supporting team & client throughout the lifecycle of an environment.
Certification or training on ITIL v4.
Create and/or maintain environment dashboards, SDCP tools, CI/CD tools.
Experienced in server and backend services support
Provide technical support to Application teams were required.
Work with Environment Leads on service improvements, critical incidents, major releases, and deployments.
Well versed with Windows and Linux Operating Systems installation, configuration & troubleshooting of L2 incidents for instances configured in On-premises and/or cloud.
Solid experience with VMware, Azure & AWS cloud technologies.
Supporting & guiding Environment Analysts on L1 incidents where required.
Solid experience with Jira, ServiceNow & confluence.
Advance level of automation experience with Terraform, Batch/Bash/Shell and PowerShell.
Understanding of programming languages like Python, Node.JS, Java
Work with 3rd Party vendors for escalated issues resolution & Root-cause analysis.
Support during critical P1/P2 incidents.
Ability to raise & follow tickets, update CI items in ServiceNow.
Respond to L1/L2 support tickets within SLA.
Monitor environment health using monitoring dashboards, alerts, and action on incidents accordingly.
Hold a relevant Defence security clearance (NV1 preferred) or be eligible to obtain a Defence security clearance.
Australian citizenship is required to be eligible for an Australian Government security clearance
Due to the secure nature of this role, Australian citizens with an active security clearance will be preferred.
Benefits of working at Accenture:
18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace™
Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
Qualifications
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
Equal Employment Opportunity Statement for Australia:
At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.
We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.
We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.
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Locations
Canberra, Melbourne
