EOC Team Member

About Accenture 

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 742,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Role- EOC Team Member

Work Experience- 1-6 Years

• Systems/technology/methodology – Monitoring systems dashboards, ITSM Service Now tool, ITIL methodology, MS office

• Qualifications in Computer Science, Engineering or similar areas

  • 1+ years of IT experience minimum

  • Basic understanding of ITIL methodology

Key Responsibilities:

• Conducting ‘eyes on glass’ monitoring and situational awareness of client's IT services across the MVE including but not limited to Systems, Applications, services, Networks, alerts and Events;

• Raising Incidents via the client's IT Service Management Tool;

• Making required updates to external System Availability dashboards;

• Coordinating Application maintenance page stand up and take down across the MVE as requested by the client;

• Applying business intelligence to form business, operational and executive views for reporting;

• Monitoring the Environment against an agreed threshold;

• Engaging proactively and reactively in all Incident Management activities from event detection to Incident closure;

• Assisting the ESM Service Provider with the ITSM and SIAM processes;

• Logging Infrastructure events where necessary;

• Providing proactive notice to avoid Incidents; and

• Providing early alerting, determining if Incidents should be raised; invoking and supporting Incident Management Processes, by:

• Identifying Event Management and System health thresholds;

• Raising Incidents after determinisation;

• Working with the responsible resolver groups or Incident teams to support the resolution of Incidents; and

• Engaging with the Service Desk and client teams to assist with information and communications;

Due to the secure nature of this role, Australian citizens with an active security clearance will be preferred.

Please note this role requires shift work. Shifts will be rotated after every 2-3 weeks as per the policy.