Job Profile Summary
Acting as application cloud detectives, they provide a dynamic service identifying and solving issues within multiple components of critical business systems. Dedicated to quality, they use their problem-solving skills to keep our systems delivering value to clients by maintaining custom and or software app code or cloud components.
Application Support Undertake some or all of the following:
•From requirements gathering through deployment, work with business users on system initiatives with responsibility for maintaining product road maps and detailed project plans
•Work closely with business users, maintain and continually enhance business systems including reporting and analysis capabilities to meet ever-changing business requirements
•Ensure the application is active and operating according to service commitments for assigned deliverables
•Organize and prioritize work effectively to facilitate resolution of problems and system continuity •Ensure application maintenance work is being followed according to quality standards
•Ensure that primary support toward installation of application releases into production is being provided
•Assist in monitoring the budget by providing estimated-time-to-complete (ETC) and actuals for assigned tasks
•Engage the team on Risk Management and Defect Prevention best practices.
•Work with different stakeholders to gather and interpret user/system requirements into support specifications.
•Anticipate, identify, track and resolve issues and risks affecting the application
•May create operational documentation for the application Design
•Work with team members to gather and interpret user/system requirements into design specifications
•Design and code applications to functional and technical programming standards
•Develop system specifications and interfaces for complex components Implement and/or maintain •Create operational documentation for the application
•Provide primary support for installation of application releases into production
Salary range for this role: 70 - 110K
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Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.