Job Description

A permanent, Canberra based opportunity has become available for a motivated Human Centred Design Lead (Service Designer) to join us working on major social reform programmes.
ln this role you will:

  • contribute to developing and building our design capability, while leading and mentoring team members
  • co-design and ideate with internal and external stakeholders to bring concepts and products to life
  • provide senior counsel on design thinking while managing the delivery of client engagements
  • be a proactive and socially confident individual who enjoys working in multi-disciplinary environments
  • collaborate with policy, operations and technical teams to understand complex problems and test solutions
  • synthesize research findings and data to communicate meaningful user insights to decision makers
  • enjoy delivering innovative, human centred design solutions


Working with us you will:

  • work in a culture that fosters potential and excellence
  • be encouraged and supported to achieve balance between your personal and professional life through flexible work arrangements and generous leave choices
  • be recognised and rewarded for outstanding work and contribution to the business
  • attend a range of social events to connect with your colleagues and their families
  • be encouraged to take part in opportunities to support our local community through a comprehensive, company led program


To ensure your success, your experience will include the following;

  • a proven track record of strategic, service and user centered design working on a diverse portfolio of projects in the government or private sector
  • experience in applying systems thinking to solve complex problems
  • experience in creating design artefacts (e.g. service blueprints and user journeys) to communicate complex concepts
  • demonstrated success using data and research as an evidence base for design
  • genuine expertise in managing multiple projects, stakeholders and small teams


A baseline clearance or ability to obtain one is an essential criterion of this role, therefore applicants without Australian Citizenship cannot be considered.


About Accenture


Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at



At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect infomation that allows us to track the effectiveness of our Inclusion and Diversity programs.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.


Kristen Paes is the Recruiter managing this role. As the team experience high volumes of applications, we appreciate your patience to allow for a fair and timely process.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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