Job Description

Mortgage Operations Team Leader

 

Role Purpose: A Team leader who provides guidance, instruction, direction and leadership to the group of individuals for the purpose of achieving the required business outcome.

 

Key Performance Indicators:

  • Be committed to put the customers at the heart of everything you do
  • Monitoring and Coaching the team to ensure they complete the daily tasks accurately and in a timeline manner
  • Ensure that team complete requests and communicate outcomes/recommendations
  • Performing basic quality checks on documents to ensure that minimum Standard requirements are met. Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution
  • Co-ordination of queue management

Position Accountabilities:

  • People Leadership and Coaching
  • Business Management – Proactively contribute to the innovation and continuous micromovements
  • Relationship and Stakeholder Management both internal and external.
  • Strong interpersonal and communication skills to be effective with Program management, team members and client;
  • Risk Management and Reporting
  • Make and apply timely and policy appropriate decisions
  • Ability to work in a high volume and high paced/ pressure environment

Technical Skills:

  • 3-5 years of experience in Banking/Financial services. Management experience in leading teams of approx 5-10 people;
  • Professional qualification in Banking/Accounting/Commerce
  • Strong knowledge of Consumer products, processes and policies
  • Competent Microsoft Office user: Excel, Word and Power Point
  • Document Processing & Checking
  • Banking Operational excellence (foundation level)


Qualifications

About Accenture

 

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

 

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation. We want a workplace that is inclusive and diverse to that end we are setting bold goals and taking comprehensive action. To achieve these goals, we collect infomation that allows us to track the effectiveness of our Inclusion and Diversity programs.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

 

Ash McGann is the Recruiter managing this role. As the team experience high volumes of applications, we appreciate your patience to allow for a fair and timely process.

 

If you would like to talk to someone about this please contact Josie Surwald (j.surwald@accenture.com).

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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