Job Description

Hosting Engineer - Perth

We can help you build the career you dream of. Our success relies on ensuring our people enjoy the inspiring challenges, exceptional experience and flexibility they need to succeed at every stage of their career. As a leading professional services company with more than 459,000 people working across 120 countries, your career can take many exciting paths spanning digital, strategy, consulting, technology and operations. As part of a global diverse workforce you will help change how Australia lives, works, plays and grows. Join us, learn from the best people and let challenging, interesting and enjoyable work become part of daily life.

Accenture Technology

Within Accenture Technology you will make solutions real and deliver business outcomes. We help clients become more successful by helping them improve their capabilities and effectiveness. We are constantly innovating and generating new ideas with the goal of helping clients identify the technologies and operations they need to differentiate and win in the marketplace. 

POSITION RESPONSIBILITIES:

  • Ensure availability of critical data center infrastructure through pro-active monitoring and event management.
  • Take ownership of critical incident resolution, driving incidents to closure.
  • Rapidly troubleshoot and solve complex technology problems to restore production system availability in a structured, timeous manner.
  • Manage and execute infrastructure BCP and DR processes when required.
  • Review root cause of incidents and work with appropriate teams to ensure continuous improvement of the technology environment.
  • Apply effective risk controls to identify potential threats and minimize or remove a service impacts.
  • Maintain and analyze metrics to identify trends, capacity forecasting and planning inputs
  • Manage technical operations with adherence to strict SLAs for Availability, Incident and Problem resolution.
  • Ensure service management processes are applied properly and consistently.


Qualifications

POSITION REQUIREMENTS:

  • The successful candidate will form part of a team of technology experts running an operations center in the Perth CBD.
  • 7+ years of experience providing data center operations services and expertise to enterprise clients is required, specifically:
  • VMWare operations
  • Windows Server operations (preferably Microsoft Windows Server 2012 & 2016)
  • Storage technology operations
  • Resolution of major incidents
  • Monitoring critical infrastructure
  • Troubleshooting
  • Working knowledge of one the following technologies is required:

    • Storage technologies (preferably EMC technologies - Data Domain, VNX, Isilon).
    • Compute technologies, including CI and HCI platforms (preferably EMC VxBlock, VxRail, Cisco UCS).
    • IT Service Management processes and tools (preferably ServiceNow).
    • Citrix/Virtual desktops
  • Knowledge/experience with the following is advantageous:

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com. 

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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