Job Description

Job Title: Energy Account Manager (Career Level 8)

Location: Role will be carried out from home with a requirement to travel

Role Background:

Accenture Energy Practise provides energy consultancy services across the power, gas, oil and carbon markets to our Clients, providing and delivering bespoke solutions to meet our Client’s needs. Pioneers in product development and technological solutions, our Energy solutions cover a broad spectrum including Analytics, Connected Facilities, IoT,e-sourcing, Utility Bill Management, Sustainablity and Risk Management.

With long-term relationships with many Euro 500 and FTSE 250 customers, the Energy Practise is a dynamic and energetic business thriving on the ability of our employees to demonstrate leadership, solid commercial judgement and a desire to drive the business forward, providing solutions with a ‘can-do’ attitude. 

Purpose of the Role: 

The Account Management Team look after an expanding customer portfolio customers based throughout Australia.

The primary purpose of the role is to manage the delivery of the Accenture Energy Practise service to our customers thereby ensuring the retention and renewal of the customer contracts.  Additionally, the role also requires the ability to upsell additional services where there is a genuine benefit for the client and the company in doing so.

You will be required to be a “solutions provider” working closely with your allocated client portfolio in order to identify requirements and deliver appropriate solutions.  This is achieved through the following approach being consistently applied:-

  • Service

  • Professionalism

  • Quality

  • An entrepreneurial approach

Key Responsibilities

The role includes the following key responsibilities:

Team Management

  • Empower to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with appropriate quality

  • Manage resources to achieve these assignments

  • Actively participate in appropriate internal and external status meetings

  • Maintain team's work plan and/or annual plan (e.g. resource assignment changes, schedule changes, completion status etc.)

  • Approve team members time sheets, identify source of any variances and drive plans to correct the same

  • Identify and manage issues and risks and act as an escalation point within the team

  • Work with other delivery managers and project managers to ensure team understands their accountabilities towards delivery and to work across the teams as needed

Competency and Skill Management

  • Manage and develop team competency coverage through cross-training, leadership development and succession planning

  • Monitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategies

People Development and Management

  • Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts etc.)

  • Develop and deliver quality and timely performance feedback, collecting input from all appropriate sources

Process Capability Development

  • Serve as process expert/coach for the team's deliverables

  • Drive methods adoption and act as an expert on how to cost effectively deliver the team’s process and/or project requirements and deliverables

  • Monitor and analyze client and customer satisfaction through available escalation/complaint tools and survey results and ensure improvement initiatives are driven by client expectations and requirements

  • Identify and implement productivity improvements, ensuring adherence to appropriate project gating and business case approval requirements.



Qualifications

Process Compliance/Consistency, Quality, and Continuous Improvement

  • Schedule, assign and track signoffs for deliverables owned by the team and validate the participation of appropriate contributors to each deliverable
  • Validate appropriate contributors have participated in the creation/review of each team deliverable according to standard methods and/or processes
  • Ensure team executes processes according to standard methods or approved processes and ensure deliverables are completed as required in a timely manner
  • Serve as a peer or process reviewer as appropriate and participate in Capability Maturity Model® Integration (CMMi) or other quality assessments as needed
  • Identify continuous improvement and productivity improvement opportunities – maximize reuse, minimize redundancy, streamline, drive one-to-many approach etc.
  • Participate in the creation of team deliverables as appropriate

Role Specific

  • Supports at the account level - assisting in the management of internal/external delivery expectations
    • Understands and actively manages project financials (cost revenue, CCI,etc.)
    • Mentors and grooms delivery teams in ACN best practices
    • Maintains business and industry knowledge to support Customers in strategic delivery decisions
    • Maintains Account Plans for all clients within portfolio to ensure retention and growth of the accounts
    • Ensures Client expectations are set and managed according to expectations
  • Candidate shows leadership attitude and is able to manage a small, local team
    • uses and shares experience to improve both personal results and those of the team
    • has a good sense for business objectives (costs, revenue, CCI)
    • Delivery Lead in one or more projects
  • Energy specific skills and capabilities
    • Demonstrates a solid understanding of the local energy markets
    • Support the development and execution of a comprehensive energy and utilities strategies for our clients
    • Work collaboratively with our clients to support the development of strategic energy sourcing opportunities
    • Analyze trends and regulations in the energy space to proactively identify opportunities that benefit our clients
    • Develop strategies to capture movement in energy markets to identify cost savings opportunities
    • Manage energy projects against plans and objectives to ensure commitments are met, delivering against cost savings goals
  • Candidate demonstrates strong experience of Client Account Management
    • Maintains account plans for all clients within portfolio to ensure retention and growth of the accounts
    • Ensures Client expectations are correctly set and managed accordingly
    • Negotiating Client contract renewals
    • Strong people and relationship building skills

Team Finance and Resource Management

  • Manage staffing assignments and role changes
  • Support recruiting and interviewing potential new team members
  • Balance workloads and skill sets across clients to support one-to-many delivery

Plus: All other duties as assigned appropriate to the development of the role and the individual. 

Qualifications 

  • Degree level education
  • Good GCSE’s and A levels ideally including Maths and English
  • A current driving license

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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